Returns & Exchanges
We take pride in the quality of our products and individually check each item before it is sent out. We are confident that you will be happy with your purchase however in the event that you wish to make a return, we have a simple procedure.
If your goods develop a fault within 28 days of delivery the goods may be returned for either refund in full, or replacement. These promises do not apply to faults caused by accident, neglect or misuse. In all queries relating to faulty goods, we ask customers to provide photographic evidence so we can investigate the issue. Returns are at your own cost and risk unless faulty or the wrong item was sent to you. Please email firstname.lastname@example.org for details of the address to post your returns to.
To return goods simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and please also enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange. Goods must be sent on a service which records the delivery, i.e. obtains a signature when delivered. Always keep a copy of your proof of postage. We can only exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.